Terms & Conditions

One to Ones

  • All sessions purchased must be used within 3 months of the purchase date.

  • Appointments can be booked by submitting the online form or by emailing me directly at hedi.sramko@gmail.com.

  • Your appointment is confirmed upon the receipt of payment for the session.

  • Sessions are held online over Zoom unless otherwise agreed in writing or verbally. In some cases I hold client sessions in my home in South Woodford, London.

Rescheduling & Cancellations

  • You can reschedule up to 24 hours before the appointment - please email me with your request to reschedule as soon as possible.

  • I cannot reschedule within 24 hours.

  • If you would like to keep your appointment credit to use another time then you must reschedule your appointment. If you choose to cancel without rescheduling then you will lose your appointment credit.

  • I cannot offer refunds for cancellations within 24 hours.

  • I reserve the right to cancel a session at any time. I will only cancel due to illness or unforeseen circumstances and you would receive a full refund or the chance to reschedule.

  • I can’t refund or reschedule you for no-show or missed appointments.

Multiple sessions

When you purchase a set of sessions (3, 6 or 10), you don't have to book your sessions all at once but they do need to be booked within 6 months.

Notes:

  • These terms and conditions may be updated after time of booking. In this case, the updates will apply to all bookings. For events set up by a third party, please contact them directly for their terms and conditions.

  • It is your responsibility to inform me of any relevant medical conditions, injuries or trauma at the start of every appointment.

  • Your healing is your own responsibility and I cannot guarantee a specific outcome.

  • I am not a doctor and can’t diagnose or treat specific conditions.

Events

  • Workshops that are not administered by me are administered by the venue, which have their own terms and conditions you will need to refer to.

  • Soulful Sundays are monthly gatherings held online on the first Sunday of every month. These group sessions take place over Zoom and links will be provided 24 hrs prior to the event.

Refunds & Cancellations

  • I cannot offer refunds or cancellations for events, if you know someone who would like to take your place please get in touch with me directly.

  • If I need to cancel an event due to Covid-19 or a change in government advice, you will receive a full refund.

COVID-19 Guidance

By booking a place at an in-person session or event, you agree that:

  • You will only come if you are feeling healthy and well, and have not been experiencing symptoms related to COVID-19

  • Only come if you do not have someone who is isolating in your household or social bubble

  • Allow your contact details to be held by Hedi Sramko for 21 days for the purpose of COVID-19 Track and Trace

  • Abide by Government guidelines current at the time of the event with regards to public behaviour around COVID-19 (social distancing etc)

  • If you have experienced any COVID Symptoms you should self isolate for 10 days